By placing an order with Major Objective Games, you agree to and understand the following policies and terms:
All payments are processed through Paypal. You may pay using your Paypal balance or Visa, Mastercard, Discover, or American Express. Orders will be authorized through Paypal on completion of checkout. 40% deposit will be processed on completion of checkout for all special orders, painting services and painted to order miniatures; remainder of order total will be processed on shipping. All other order payments will be processed on shipping.
Within 24 hours, and prior to shipping, you may give notice of cancellation. Notification may be made by email at firstname.lastname@example.org (link sends e-mail) or phone at (724) 309-6438.
We inspect all merchandise prior to delivery and make every effort that you receive your order in perfect condition. However, should you receive something that has a manufacturer's defect, please email us at email@example.com (link sends e-mail) within 5 days so we can determine a remedy. Major Objective Games reserves the right to correct the defect or exchange the item.
All pricing on the website is shown in U.S. dollars. All prices are subject to change without notice. Major Objective Games reserves the right to correct errors and omissions.
Orders from residents of Pennsylvania must add 6% Pennsylvania Sales Tax.
You are given various options for shipping carriers upon checkout with pricing listed. In stock items are usually shipped within 24 hours with variable delivery times based on shipping carrier selected and delivery location.
International orders usually incur additional delay through customs as well as potentially used local delivery services by the post office. All import duties, fees, and additional shipping charges are the responsibility of the purchaser.
Immediately contact the shipping carrier and make a claim for any damaged goods during transit.
We hand paint all miniatures, and most are painted to order. Each order will require differing processing times due to prior orders and order size. You will be given an approximate completion date upon ordering. Please contact us or email firstname.lastname@example.org (link sends e-mail) prior to order if you wish an approximate completion time window. Large quantity orders will require a lead time, and again we will communicate up front and discuss options. We recommend contacting us or email email@example.com (link sends e-mail) prior to order if you have a large order.
We understand that it is not easy shopping from pictures and some items may not meet expectations. We make every attempt to offer quality products. We will correct any deficiencies for you at your request.
All items may be returned for any reason for exchange or refund. All returns must be made within 30 days of your receiving the items. The price paid for the painting service plus cost of the miniatures will be refunded or exchanged for those orders; all miniatures must be returned to us.
Returned merchandise must be in the original unopened package in new condition. Shipping charges are not refundable and return shipping is the responsibility of the purchaser.
Please first contact the shipper for any shipping damage and make a claim.
Packages returned undeliverable or refused will be credited by original payment method less the shipping costs.